Designer of human experiences for over 15 years, the last 8+ years focused within the retail vertical at scale. My passion is helping to create engaging experiences, exceeding both business objectives and unconscious human usability objectives through research based techniques and human validation.

I possess a unique combination of expertise in visual design, usability, user experience (UX) design, user research, information architecture, user interface (UI) design, front-end development and strategy. I also offer the rare ability to communicate complex technical topics and solutions to non-technical audiences through many different visual mediums. Having worked in a variety of different business industries, markets and enterprises, I’m comfortable wearing many hats and seamlessly adapting to any company culture. I thrive when faced with complicated challenges and eagerly welcome experience design challenges.

Specialties, Skills & Expertise

Experience Design: Human Centered Design (HCD), Lean UX, Static Wireframes and Low Fidelity Prototypes (using Balsamiq Mockups and Axure RP), High Fidelity Prototypes (using Sketch and InVision), Process Flows, Experience Mapping (Journey Maps, etc.), Service Design, Storyboards, Heuristic Evaluation, Design Studio and Design Thinking Workshops, Sticky Note Work, Whiteboarding, Storytelling

Human Research: Personas, Usability Testing, Human Interviewing (In-Person and Remote), Human Observation (within their environment), Ethnography, Opportunity Discovery through Qualitative Research

Development: Adobe Creative Cloud (Photoshop and Illustrator), HTML5, CSS3, Javascript, Angular, Ionic, Google Material Design, Responsive Design, ADA and Section 508 Compliance, Cross-Browser Compatibility, Device Testing

Business Subject Matter Expertise: Retail and Supply Chain Management, Distribution and Logistics Operations, Store Customer Service Operations (Heavily Focused on Merchandise Selling and Return Processes)

I am honored to be a part of both adplist.org and designed.org non-profits on a mission to educate and empower designers around the world through mentorship. Feel free to connect with me regarding a mentorship >> adplist.org/mentors/tommy-dietz or
designed.org/tdietz